Aspire prides itself in having the best customer service in the industry, and that is why we enhanced our forums to be a place where customers can get their questions and concerns answered, promptly. We now will have 5 staff members working 24/7, ready to walk-you-through any issues or difficulties you might be experiencing with our products. Furthermore, the customer service representative will do whatever they can to suffice any issues you may encounter, and ensure you leave our forums with all your questions answered. This level of customer service is well beyond any of our competitors, and we are working hard to better improve this process by making it even more cutting-edge.
Taking advantage of this enhanced customer service is simple, and we will walk you through every step:
Once you are signed up and signed in, simply click the Ask A Question tab. Then, the “new topic” icon. In the title box, simply type in the product name and a brief description of the issue. In the description box— describe in detail—the issue or question you have regarding the specific product—adding media such as a picture or video will help us answer the question or concern even quicker. Then, simply push the “post” icon, and now, our team will be able to see your question.
After your question has been posted, simply wait for a response— all questions are answered in a orderly fashion, but you should receive a reply within the hour. If our staff can not answer your question directly, then it will be transferred to the appropriate department for further analysis.
All of our customers service representatives are the best in the industry—and their only job is to help you! So feel free to ask them any questions you like, as well as make suggestions that could improve our future products.