Got a Question? Our Aspire Service Reps Will Answer It Instantly

aspireforums


Aspire prides itself in having the best customer service in the industry, and that is why we enhanced our forums to be a place where customers can get their questions and concerns answered, promptly. We now will have 5 staff members working 24/7, ready to walk-you-through any issues or difficulties you might be experiencing with our products. Furthermore, the customer service representative will do whatever they can to suffice any issues you may encounter, and ensure you leave our forums with all your questions answered. This level of customer service is well beyond any of our competitors, and we are working hard to better improve this process by making it even more cutting-edge.

Taking advantage of this enhanced customer service is simple, and we will walk you through every step:

First Step

Go to our Forums and sign up by clicking Register.

Second Step

Once you are signed up and signed in, simply click the Ask A Question tab. Then, the “new topic” icon. In the title box, simply type in the product name and a brief description of the issue. In the description box— describe in detail—the issue or question you have regarding the specific product—adding media such as a picture or video will help us answer the question or concern even quicker. Then, simply push the “post” icon, and now, our team will be able to see your question.

Third Step

After your question has been posted, simply wait for a response— all questions are answered in a orderly fashion, but you should receive a reply within the hour. If our staff can not answer your question directly, then it will be transferred to the appropriate department for further analysis.

 

All of our customers service representatives are the best in the industry—and their only job is to help you! So feel free to ask them any questions you like, as well as make suggestions that could improve our future products.

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  • Victor Holmes

    I bought the aspire esp 30 watt box a couple of days ago and the center piece of the battery that makes contact with the coil is broken already. i tried to return to the place of purchase however they do not return any items. is there a manufacture warranty on this product? If so, who do i need to contact? Thank you.

  • Sergio

    YOU IDIOTS HAVE COMPLETELY MISTAKEN THE TPD DIRECTIVE FOR THE PACKAGING OF THE ZELOS KIT AND THE NAUTILUS 2 !!!!!
    YOU PUT ON THE BOX OF ZELOS THAT THE PRODUCT CONTAINS NICOTINE. AND THIS IS NOT !!!!! AS ON THE NAUTILUS 2 !!! YOU ASSES !!!!
    DO YOU REALIZE THAT NOW YOUR PRODUCTS CAN BE STOPPED AT THE CUSTOMS BECAUSE OF THAT ?
    PRODUCT THAT CONTAIN NICOTINE MUST TRANSIT THROUGH THE GOVERNMENT ORGANIZATION, ACCORDING WITH TPD. SO THIS MEANS THAT WE HAVE TO DEMONSTRATE THAT THE KITS DO NOT CONTAIN NICOTINE OPENING THEM ALL IN FRONT OF THE CUSTOMS OFFICERS !!!! YOU IDIOTS !!!!

    THE INDICATION MUST BE PUT ON THE E-LIQUIDS PACKAGING OR TO THE E-CIGARETTES WITH CARTOMIZER FILLED WITH E-LIQUID, NOT ON THE ZELOS OR THE NAUTILUS 2.

    THE E-CIG KITS DO NOT CONTAIN NICOTINE.
    ASSESS AND IDIOTS.

    • Tina

      This is the requirement of TPD that we need to add the warning information on the package.
      But we also add a sentence under the warning sticker”The above warning only applies when this device has been filled with nicotine containing e-liquid”

  • Roy Pennington

    Bought the Aspire starter kit and followed instructions to the letter and it doesn’t work.